FAQ

What is a Virtual Challenge?

A Virtual run is a self motivated race that can be completed in your own time, place and pace. You can run, walk, jog, cycle, crawl if you like, whatever challenges you, any forward motion exercise is fine. You can run on the road, in the country or on a treadmill, just complete the distance to earn the medal.

Who can enter a Virtual Event?

Virtual challenges are suitable for everyone, those who love running, those wanting to keep fit, young people, old people, anyone who wants to win a medal for achieving their goal without the pressure of signing up to a big event and being tied to a time and date

How far do I have to run?

We offer a range of medals, on our virtual races page, for many distances, just choose your event and sign up. Any medal that doesn't have a specified distance, you can set your own goal, whatever challenges you. When your medal arrives it will have a Ministry of Medals badge attached to the ribbon showing your distance (rounded to the last completed mile\km - so 7.3k will have a 7k badge).

How do I submit my evidence?

There are many running apps available in the app stores (Strava, Map My Run, Runkeeper etc). Simply download a running app and use it to track your run. Screenshot your run when you have completed it and upload a screenshot of your run summary on the contact form. A photo of a treadmill or watch display is absolutely fine.

What if my app didn't record my run or I don't have a screenshot?

That's fine, we understand that these things happen. We are sure no one would claim a medal that they haven't earned. Fill out the submission form anyway and you will still receive your medal.

How long do I have to complete my run?

Unless stated otherwise (annual and monthly challenges), our events should be completed within 6 weeks of signing up. We do understand situations happen and if it takes longer to complete you will still be able to claim your medal (up to 6 months after sign up). However, the quicker you earn your medal, the quicker you can get to work on your next one!! If you think you will require longer, please get in touch to let us know. 

How much of my sign up fee goes to charity?

Our chosen charities are currently brainstrust.org.uk, https://www.trusselltrust.org/ and https://www.thecalmzone.net/. Full details are on the event pages.

Do you send medal out before or after my run?

Medals are sent out when evidence of your run is submitted, however, if you would like your medal sent out straight away, please send an email and we will pop in in the post for you.

Why won't my discount code work?

If you are a returning customer and using a code sent with your medal, you will need to sign up with the same email address that you used last time you signed up.

The virtual races that you want to sign up for may not be included in the offer. 

Our Charity virtual races, currently Get Your Fight On, Miles of Memories, Unstoppable Warrior, Goaty Gallop 5k and Race to Save the Pangolin) where a significant amount of profits are donated, are not included in any sale or discount so that we can ensure the charities get all of the money pledged to them.

Can I enter if I live outside of the UK?

Yes you can, international shipping is £3.99+ (depending on how many events you sign up to).